1. Introduction
At G4sikins, we strive to ensure complete customer satisfaction with our AI music generation services. This Refund Policy outlines the conditions under which we provide refunds for our services. By using our services, you agree to the terms of this policy.
2. Subscription Services
2.1 Free Trial Period
If you've signed up for a subscription that includes a free trial period, you may cancel your subscription during the trial period without being charged. Once the trial period ends, your selected payment method will be automatically charged for the subscription unless you cancel before the trial expires.
2.2 Subscription Cancellation and Refunds
You may cancel your subscription at any time through your account settings. When you cancel:
- If you cancel within 14 days of your initial subscription purchase (cooling-off period), you are eligible for a full refund.
- If you cancel after the cooling-off period, your subscription will remain active until the end of your current billing cycle, and you will not be charged for future billing cycles. No partial refunds will be issued for the remainder of the current billing period.
2.3 Annual Subscriptions
For annual subscription plans:
- If you cancel within 14 days of purchase, you are eligible for a full refund.
- If you cancel after 14 days but within the first 30 days, you may receive a partial refund at our discretion, less a cancellation fee.
- No refunds will be provided for cancellations after 30 days from the purchase date.
3. Single Music Generation Credits
For one-time purchases of music generation credits:
- Unused credits are eligible for a full refund within 14 days of purchase.
- Once credits have been used (music has been generated), they are not eligible for a refund.
- Partially used credit packages are not eligible for partial refunds.
4. Refund Eligibility Conditions
Refunds may be issued under the following circumstances:
- Technical Issues: If our service fails to function properly due to technical issues on our end and we are unable to resolve the problem within a reasonable timeframe.
- Billing Errors: If you have been incorrectly charged or billed multiple times for the same service.
- Service Unavailability: If our service is unavailable for an extended period (more than 24 consecutive hours) during your subscription period.
- Failure to Deliver: If we are unable to deliver the services as described at the time of purchase.
Refunds are generally not provided for:
- Dissatisfaction with the creative output of the AI music generation.
- Changes in personal circumstances or no longer needing the service.
- Incompatibility with your devices or software that was not disclosed as a requirement before purchase.
- Lack of use of the service.
5. Refund Process
5.1 How to Request a Refund
To request a refund, please follow these steps:
- Log in to your G4sikins account.
- Go to Account Settings > Billing.
- Select "Request Refund" and complete the refund request form.
- Alternatively, contact our customer support team at support@g4sikins.com with the subject line "Refund Request" and include your account email, order details, and reason for the refund.
5.2 Required Information
When requesting a refund, please provide:
- Your account email address
- Date of purchase
- Order or transaction ID
- Reason for requesting a refund
- Any relevant documentation or screenshots
5.3 Refund Processing Time
We aim to process all refund requests within 5 business days of receiving a complete refund request. Once approved:
- Credit card refunds typically appear on your statement within 5-10 business days, depending on your card issuer.
- PayPal refunds are usually processed within 1-3 business days.
- Bank transfers may take 7-14 business days to process, depending on your financial institution.
6. Special Circumstances
6.1 Promotional or Discounted Purchases
Services purchased with promotional codes or at discounted rates may have different refund conditions. These will be specified at the time of purchase. Generally, heavily discounted or promotional offers may be eligible for store credit rather than a monetary refund.
6.2 Enterprise and Custom Plans
Enterprise clients or those with custom service agreements are subject to the refund terms specified in their individual contracts, which may differ from this general policy.
7. Exceptions to the Refund Policy
The following situations are generally not eligible for refunds:
- Accounts terminated due to violations of our Terms of Service.
- Requests made after the specified refund eligibility period has expired.
- Cases where the user has downloaded or exported AI-generated music for use.
- Issues resulting from user error or failure to meet system requirements that were clearly stated before purchase.
G4sikins reserves the right to make exceptions to this policy on a case-by-case basis at our sole discretion.
8. Chargebacks
Before initiating a chargeback with your payment provider, we encourage you to contact our support team to resolve any issues. Unauthorized chargebacks may result in account suspension and additional fees.
If a chargeback is initiated, your account access may be suspended pending resolution of the dispute.
9. Changes to This Policy
G4sikins reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
10. Contact Information
If you have any questions about our Refund Policy, please contact us at:
G4sikins Ltd
68 Bell Extensions West
Poppyland, SA71 5BP
United Kingdom
Email: billing@g4sikins.com
Phone: +444952638923
